Customer Service

CUSTOMER SERVICE
Our policy will be used only as a guideline in maintaining a relationship with our customers. These policies are not intended to make things complicated for a dissatisfied customer. We will do our best to ensure that our customers are satisfied with their part(s), but also with the service behind it. So that we can develop a good system to resolve any problems you may have with your order, we kindly ask you to try to follow this policy. If this is not possible, do not hesitate to contact us to discuss an alternative through contacto@tammle.com

PRICES

Prices may vary from region to region, agreements are repeated with different distributors. Tammlé reserves the right to make price adjustments without prior notice. The retail prices are established in the agreements with Tammlé. Retailers and representatives can not change the sale price without Tammlé's written authorization.

DELIVERY

All products are shipped from our warehouse. The recipient is responsible for all import duties, taxes and additional costs associated with the package entering the destination country. Tammlé is not responsible for any damage that may occur during shipment.

If your package is returned because the address is incorrect, not found or because the package is not claimed, we do not reship the package without additional payment for the cost of reshipping. Naturally, if it is our mistake, there is no additional charge.

Make sure your address is correct, and that there is always someone available to claim the package if you can not do it.

Except in those cases in which there are unforeseen or extraordinary circumstances, or those arising from the personalization of the products purchased, these will be delivered within the period indicated on the website through the delivery method selected by the user. In any case, the maximum delivery time will be 30 calendar days from the date of issue of the purchase order. Similarly, home deliveries will be made on weekdays.

If for any reason, attributable to the owner, it is not possible to comply with the delivery date, the user will be contacted to inform him/her of this circumstance and the user may choose to continue with the purchase, establishing a new delivery date or cancel the purchase order with a full refund of the amount paid.

RETURNS & EXCHANGES

1. Refunds for custom made items (out of catalog) are not allowed. It is considered that the tailored products are manufactured according to the guidelines, instructions and/or measures provided by the client.
Returns are only accepted as long as the product has not been made according to the customer's request or if there are production failures.

2. There will be no change or return of products when they are considered as "special order", this is:
That the product(s) have some type of modification to the line design (applications, overlays...), have been manufactured in colors different from those of the line.

3. If Tammlé is unable to supply the product(s) due to circumstances beyond the customer's control, you may request an exchange of the item or a refund of the total amount of your payment, including the cost of shipping paid on the item.
If an exchange is made for a different item, it must be of the same or higher price than the one initially ordered and the return costs will be borne by the customer, as well as the difference in price, if the cost of the item ordered for exchange is higher. Tammlé will bear the cost of sending the change.

4. Tammlé does not guarantee that the chosen colors and fabrics will fade. We do not refund or exchange parts for any effect in this way. Our suggestion is to follow the notes or special instructions in the care of the fabrics. Do not wear garments for long periods of intense effort because the high levels of acid in the body, combined with the warm temperatures of the body, can have adverse effects and can cause discoloration or washout of colors.

5. If the product(s) has production failures or if the product(s) does not correspond to the order, you must notify the problem within the first seven calendar days from the date of receipt of your request order.

You must send an email explaining what the problem is, where you bought the item (order number if known) and the date of purchase to: contacto@tammle.com. You may be asked for a digital picture of the problem. In case the exchange or refund applies you will be notified to make the return of the item. DO NOT SEND ANYTHING UNLESS CONFIRMED BY TAMMLÉ.

If the product is accepted for return, it is clear that "it has not worn out and the article must not have been washed and has all the original labels". It should be sent with its original packaging by parcel service to the following address:

Calle Río Zula #2682, colonia Jardines del Rosario, Zip Code 44890, Guadalajara, Jalisco.

Once the defective product has been received and its condition verified, Tammlé will send you a product with the same characteristics as the one returned. In this case, the change will always be made by the same article or reference.

In the event that the product(s) does not correspond to the order, our criteria to verify the differences between what was ordered and what was received by the client will be the published specifications and characteristics, as well as all the information that has been provided to the customer by any means.

Returned items that do not conform to our policy will be returned to the customer and the shipment will be borne by the customer. Only the items purchased on the Tammle.com website may request the corresponding change or refund.

We will do our best to make sure that our customers are satisfied with their part(s), but also with the service behind them. If you have any problems, let us know.

CUSTOMER SERVICE

Calle Rio Zula #2682, colonia Jardines del Rosario, Zip Code 44890, Guadalajara, Jalisco.
E-mail: contacto@tammle.com